Privacy Policy

SeraDream operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SeraDream is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including payment card information, transaction details and payment confirmations.
Account information including your username, password, security questions, preferences and settings.
Transaction information including items viewed, added to cart, purchased, returned or exchanged.
Communications with us including messages sent through customer support.
Device information including browser type, IP address and network connection.
Usage information including how you interact with our website and services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and similar technologies when you visit our website.
From service providers who assist with operating the Services.
From partners or other third parties.

How We Use Your Personal Information

Provide, Tailor and Improve the Services

We use your personal information to process orders, fulfill purchases, manage your account, ship products, process returns, and provide a customized shopping experience.

Marketing and Advertising

We may use your personal information to send promotional emails or display advertisements for products or services that may interest you.

Security and Fraud Prevention

We use your personal information to detect and prevent fraudulent or malicious activity and to maintain a secure shopping experience.

Communicating with You

We use your information to provide customer support and respond to questions or requests you submit.

Legal Reasons

We may use your information to comply with applicable laws or respond to legal requests.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors and third-party providers who help operate the store.
With marketing and advertising partners.
When required to fulfill orders or shipping requests.
Within our corporate group or affiliates.
To comply with legal obligations or protect our rights.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your access to the Services in order to provide and improve the platform.

To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Data

Our Services are not intended for children and we do not knowingly collect personal information from children.

Security and Retention of Your Information

No system is completely secure and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide services, comply with legal obligations or resolve disputes.